Refund Policy and Procedure

In the event of a refund request, learners shall submit a course cancellation email together with either:

• Hardcopy of  1.1.4-FRM-01 Request-Withdraw-Refund Form (Click here to apply), or
• Refund form downloaded from the Cutech Training website (Home Page > Useful Links > Refund & Cancellation Policy & Procedure).

100% refund will be made if:

• The course does not commence as scheduled;
• The course is terminated due to unforeseen circumstances;
• Student Pass application is rejected by ICA (where applicable).

Refund Amounts:

Refund requests due to medical emergency, hospitalization, bereavement, or other exceptional circumstances will be reviewed by management on a case-by-case basis.

Refund Procedure:

1. Learner submits refund request via email and 1.1.4-FRM-01 Request-Withdraw-Refund Form (Click here to apply)
2. The organisation shall respond within 7 working days.
3. Approved refunds shall be processed within 14 working days