At Cutech Training Provider, we are dedicated to supporting our students throughout their learning journey.
Our goal is to create a positive and professional environment where every learner can achieve success and confidence in their training.

1. Course Enrolment & Guidance

Our support team assists students in selecting suitable courses based on their qualifications, experience, and career goals.
We provide step-by-step guidance for registration, payment, and course confirmation.

2. Orientation & Learning Support

Before the course begins, students receive information about:

• Course schedule and trainer details

• Training materials and access instructions

• Assessment and examination requirements

Our trainers and coordinators are always ready to assist with learning-related questions.

3. Attendance & Assessment Assistance

Students can approach our administration team for help with attendance records, make-up sessions, or assessment clarifications.
We ensure that all attendance and evaluation processes follow proper standards.

4. Certification & Record Requests

After course completion, we assist students with:

• Collection or re-issuance of certificates

• Verification letters or training records

• Updates on certification validity or renewals

5. Feedback & Complaints

We encourage students to share their experiences, suggestions, or concerns.
All feedback is handled professionally, and we aim to respond within 3 working days and resolve issues within 7 working days.

6. Refund & Withdrawal Assistance

Students who wish to withdraw from a course or request a refund will be guided through the proper procedure as outlined in our Refund Policy.

7. Career & Continuing Education Advice

Our coordinators can provide guidance on further training options such as CSWIP, AWS, API and NDT certifications to help students advance in their careers.

Contact Details:

Office Hours: 8:30am to 6:00pm, Monday to Saturday

Email: training@cutechgroup.com

Tel: +65 9758 3097 / +65 6262 6614

At Cutech Training Provider, we are committed to delivering high-quality training and support services to our learners and industry partners.
Below are the key services we provide to ensure a smooth and rewarding learning experience.

1. Course Enrolment Assistance

Our team helps you choose the right course based on your qualifications, job role, and career goals.
We also guide you through the registration and payment process for both local and international trainees.

2. Training Delivery

We offer a wide range of technical, safety, welding, and inspection courses conducted by experienced and certified trainers.
Training is available in various modes — in-person, online, and blended learning.

3. Examination and Certification Support

We coordinate with authorized bodies such as TWI (CSWIP), AWS, and other certification authorities to ensure your exams and certifications are properly arranged and issued.

4. Student Support Services

We assist students with:

• Course schedules and updates

• Replacement of certificates or records

• Attendance and assessment clarification

• Access to study materials and practice questions

5. Feedback and Complaints Handling

We value your input. Learners can submit compliments, suggestions, or concerns through our Compliment and Feedback page.
We aim to acknowledge all feedback within 3 working days and resolve issues promptly.

6. Refund and Withdrawal Assistance

Our administrative team provides guidance on refund eligibility, withdrawal procedures, and course rescheduling according to our Refund Policy.

7. Corporate and Custom Training

We offer tailored training solutions for companies seeking to upgrade their workforce skills.
Our corporate programs can be customized to meet specific industry standards and operational requirements.

Refund Policy and Procedure

In the event of a refund request, learners shall submit a course cancellation email together with either:

• Hardcopy of  1.1.4-FRM-01 Request-Withdraw-Refund Form (Click here to apply), or
• Refund form downloaded from the Cutech Training website (Home Page > Useful Links > Refund & Cancellation Policy & Procedure).

100% refund will be made if:

• The course does not commence as scheduled;
• The course is terminated due to unforeseen circumstances;
• Student Pass application is rejected by ICA (where applicable).

Refund Amounts:

Cancellation Period	Refund Amount
More than 14 days before course start date	100%
7 to 10 days before course start date	50%
1 to 3 days before course start date	25%
On or after course start date	0%
With valid reason (case-by-case)	0% – 100%

Refund Procedure:

1. Learner submits refund request via email and 1.1.4-FRM-01 Request-Withdraw-Refund Form (Click here to apply)
2. The organisation shall respond within 5 working days.
3. Approved refunds shall be processed within 14 working days

Terms & Conditions

Thank you for choosing Cutech Quality Solutions Pte Ltd (CQS) as your preferred training provider.

Upon successful registration, our Training Support Executives will secure a seat for the class you have enrolled in. Arrangements will also be made to book our trainer, assessor, training room, course materials, food catering, and shuttle bus to prepare and welcome you for the class.

Please refer to the important terms and conditions below.

Important Terms & Conditions

Course Requirements

Trainee(s) will need to fulfill at least 75% attendance and be marked competent during assessment to enjoy the SkillsFuture subsidized rates. In the event that either criterion is not met, trainee(s) are liable to pay for the full course fee and no certification or Statement of Attainment will be issued.

Rescheduling

Rescheduling for confirmed enrolments must be submitted via the official reschedule form or training@cutechgroup.com at least seven (7) days prior to the course date with supporting documents. Fees will be waived for requests supported by valid reasons (e.g. medical reasons, COVID, work commitments, etc.).

Reschedule Request	Rescheduling Fees
1st Reschedule	No charge
2nd and Subsequent Reschedules	10% of full course fees (waivable with valid reasons)

A maximum of three (3) reschedule requests is allowed. No rescheduling will be permitted after the 3rd request, and the enrolment will be considered a no-show.

Withdrawal / Cancellation / No-show

Any withdrawal, cancellation, or no-show for confirmed enrolments must be submitted via the official withdrawal form or training@cutechgroup.com at least seven (7) days prior to the course date with supporting documents.

If no formal withdrawal request with supporting documents is submitted, trainee(s) will be liable to pay the full course fees.

Please note that government funding is not applicable for withdrawal, cancellation, or no-show cases, and the penalty fees may need to be paid via cash or bank transfer.

Assessment Appeal

If you are assessed as “Not Yet Competent”, you may request a review of your result and appeal to attempt the assessment again. The request must be submitted in writing via email or complete the Appeal & Complaint Form (1.1.3-FRM-01) to CQS within seven (7) calendar days of receiving the assessment outcome. All requests will be reviewed, and re-assessments will be arranged subject to approval and trainer availability.

Intellectual Property Agreement

By registering for our courses, you acknowledge and agree that all course materials, content, and intellectual property, including the company logo, are owned exclusively by Cutech Quality Solutions Pte Ltd (CQS).

You are not permitted to use, reproduce, or distribute any content or intellectual property without prior written consent. Unauthorized use may result in legal action, and you agree to bear all associated costs.

Electronic Payment

By registering for our courses, you confirm that all electronic payments are made directly by you. You acknowledge that you are the authorised account holder or have obtained permission from the account holder. You agree to be responsible for any fees or charges incurred in connection with such payments.

Other Terms

Cutech Quality Solutions Pte Ltd (CQS) reserves the right to cancel, postpone, or change the venue or mode of the course(s) due to unforeseen circumstances. Notification will be provided within a reasonable timeframe.

Privacy Policy

Cutech Quality Solutions Pte Ltd (CQS) may use the data provided for processing course registration, in accordance with the Personal Data Protection Act 2012 (PDPA). Photographs and/or videos may be taken during the course for marketing purposes.

PRIVACY POLICY OF CUTECH        

Number: PDPA00223 REV01, Date : 01 Jan 2026

1. Policy

1.1 Introduction

This is the privacy policy of CUTECH , a company incorporated in Singapore. The terms "we" and "our" refer to CUTECH .

1.2 Application

L collects personal data through various channels and is committed to complying with this Policy to ensure accountability and uniformity in protecting your personal data.

1.3 Compliance with this Policy

This Policy applies to all personal data you provide to us or that we may collect about you. Please do not provide personal data if you do not accept this Policy. Acceptance may be required when you contact, interact, transact, or access our websites and services. If you do not accept the Policy, we may be unable to establish a relationship with you.

1.4 Concerns and Contacting Us

If you have feedback or issues regarding your personal data or this Policy, please contact our Data Protection Officer:
Email: adhavan@cutechgroup.com / +65 93837391

1.5 Amendment to this Policy

We may amend this Policy without notice to comply with applicable laws or to update our data handling processes. The updated Policy will apply to previously provided personal data and will take effect when posted on this page.

2. Personal Data

2.1 What Personal Data We Collect

We collect personal data based on the purposes for which it is required, which may include your name, address, contact information, identification number, photographs, video images, and any other identifying information.

2.2 How We Collect Personal Data

We collect personal data directly or indirectly through various channels, including:

• Using our services or entering transactions.
• Applying for membership in loyalty programs or responding to promotions.
• Visiting our websites or downloading our applications.
• Registering an account.
• Interacting through communication channels like social media, emails, and phone calls.
• Capturing images via photographs or videos in our premises or events.
• Participating in competitions or programs.
• Submitting personal data for other reasons.

We may also collect data from third parties, including CUTECH Group organizations and your family or friends.

2.3 Voluntary Provision of Personal Data

Providing personal data is voluntary, and you may withdraw your consent at any time by contacting us. However, failure to provide required personal data may hinder our ability to fulfill your requests.

2.4 Providing Personal Data Belonging to Others

If you provide personal data of others (e.g., family members), you must inform them of our data use purposes and warrant that you have their consent.

2.5 Accuracy and Completeness of Personal Data

You must ensure that all personal data you provide is accurate and complete and inform us of any changes.

2.6 Minors

If you are a minor, please seek parental or guardian consent before providing personal data. Parents or guardians should contact us to request the erasure of their child's data if provided without consent.

3. Purposes

3.1 General Purposes

We collect, use, and disclose your personal data to:

• Process transactions and provide products/services.
• Manage relationships.
• Facilitate platform and service use.
• Assist with requests and feedback.
• Conduct administrative tasks and compliance.
• Conduct research and statistical analysis.
• Protect against unauthorized access and security threats.
• Manage third-party services and obligations.

3.2 Marketing Purposes

With your consent, we may use your personal data to:

• Manage requests for news and promotions.
• Analyze and profile your preferences for targeted marketing.
• Send you relevant marketing information.

3.3 Legitimate Business Interests

Our legitimate interests include:

• Managing business relationships and services.
• Protecting rights and interests.
• Understanding user interactions with our platforms.
• Improving offerings based on user feedback.

3.4 CUTECH Group Purposes

Your personal data may be shared within the CUTECH Group for administrative efficiencies and centralized services.

3.5 Use Permitted Under Applicable Laws

We may collect and process your data without consent if required or permitted by law.

3.6 Contacting You

We may contact you via various methods for the above purposes, but we will not do so for marketing without your consent.

4. Disclosure of Personal Data

4.1 Disclosure to CUTECH Group
We may share your personal data with organizations within the CUTECH Group for specified purposes.

4.2 Other Disclosures
We may disclose your personal data to:

• Third-party service providers.
• Joint marketing partners.
• Regulatory authorities.

5. Cross Jurisdiction Transfers of Personal Data

5.1 Safeguards
We may transfer your personal data outside Singapore, ensuring that recipients provide a comparable level of protection.

6. Protection of Personal Data

6.1 Period of Retention

We retain personal data only as long as necessary for the purposes for which it was collected and to satisfy legal obligations.

6.2 Anonymised Data

We may anonymize your personal data for unrestricted use, including data analytics.

6.3 Unauthorized Access

While we take precautions to safeguard your data, we cannot guarantee against unauthorized access or security breaches.

7. Your Rights

7.1 Rights

You have the right to:

• Withdraw consent.
• Request corrections of inaccurate data.
• Request access to your personal data.

7.2 Exercising Your Rights

To exercise your rights, please contact us. We may require time to process your request and may charge a fee where permitted by law.

7.3 Limitations

We may refuse requests under certain circumstances, such as when data is needed for legal claims.

Data Protection Notices

For specific data protection notices, please refer to:

• Data Protection Notice for trainers.
• Data Protection Notice for trainees.

Compliment and Feedback

At Cutech Training Provider, we value your feedback as it helps us maintain and improve the quality of our training and services.
Whether you have a compliment, suggestion, or concern, we would love to hear from you.

How to Share Your Feedback

You may provide your feedback through any of the following ways:

• Form: [Click here to submit your feedback]
• Email: training@cutechgroup.com
• Phone: +65 97583097 / +65 62626614
• In Person: Visit our training office during working hours.

Compliments

If you have had a positive experience with our trainers, staff, or services, please share it with us!
Your encouragement motivates our team to continue delivering high-quality training and support.

Suggestions or Concerns

If you wish to raise a concern or suggest improvements, please provide as much detail as possible so we can review and respond promptly.
All feedback will be treated with respect and confidentiality.

Response Time

We aim to acknowledge all feedback within 3 working days and provide a follow-up or resolution within 7 working days.

SkillsFuture Singapore (SSG) FUNDING:

SkillsFuture

SkillsFuture Singapore (SSG) drives and coordinates the implementation of the national SkillsFuture movement, promotes a culture of holistic system of lifelong learning through the pursuit of skills mastery, as well as strengthens the ecosystem of quality education and training in Singapore.

With its corporate mission to “enable individuals to learn for life, pursue skills mastery and develop fulfilling careers for a future-ready Singapore”, SSG offers initiatives available to both individuals who pay for their own learning and development and businesses who invest in their talent pool and productivity.

 (A) Course Fee Funding: For Self-Sponsored Individuals

Certifiable Courses	Funding Support
Singapore Citizen (SCs) and Permanent Residents (PRs)  (Self-sponsored individuals must be at least 21 years old)	Up to 50% of course fees
Singapore Citizens (SCs) aged ≥ 40 years old  (SkillsFuture Mid-Career Enhanced Subsidy)	Up to 70% of course fees

(B) Course Fee Funding: For Employers who Sponsor Employees for Training

Certifiable Courses	Funding Support
Singapore Citizens (SCs) and Permanent Residents (PRs)	Up to 50% of course fees
Singapore Citizens (SCs) aged ≥ 40 years old  (SkillsFuture Mid-Career Enhanced Subsidy) or https://www.gobusiness.gov.sg/	Up to 70% of course fees
Small & Medium Enterprises (SMEs)  (Enhanced Training Support for SMEs) or https://www.gobusiness.gov.sg/	Up to 70% of course fees

Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above.

(C) Absentee Payroll for SSG-approved courses for Employers (as of 1 July 2023)

	Singapore Citizens and Permanent Residents	Singapore Citizens aged 30 and above (or Persons with Special Needs aged 13 and above), earning a monthly salary ≤$2,500  (Workfare Skills Support)
Courses offered by SSG-appointed CET Centres and SSG-supported certifiable courses	$4.50 per hour, capped at $100,000 per enterprise per calendar year	95% of hourly basic salary, capped at $13 per hour

Note: To enjoy course fee funding, self-sponsored individual or employer sponsoring employee may enroll directly with SSG’s training providers delivering SSG-supported courses.  For more information, please visit https://www.skillsfuture.gov.sg/funding-employers

📌 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗔𝘁𝘁𝗲𝗻𝗱𝗮𝗻𝗰𝗲 𝗳𝗼𝗿 𝗦𝗸𝗶𝗹𝗹𝘀𝗙𝘂𝘁𝘂𝗿𝗲 𝗦𝗶𝗻𝗴𝗮𝗽𝗼𝗿𝗲'𝘀 𝗙𝘂𝗻𝗱𝗲𝗱 𝗖𝗼𝘂𝗿𝘀𝗲𝘀:   

Starting from 1 October 2023, attendance for SkillsFuture Singapore (SSG)'s funded courses must be recorded digitally through the Singpass App. For more details, please visit 🌐 https://cutechprocess-my.sharepoint.com/:b:/g/personal/praveen_cutechgroup_com/IQDPBMPcrq58TYfMJQ1JUlR9AcmIflk5aq_HzfvBqtZJJvs?e=U2pFzm

---

UTAP FUNDING:

• UTAP (Union Training Assistance Programme) is a training benefit for all NTUC Members to defray the cost of skills upgrading.

• NTUC members can claim up to $250 per calendar year (or up to 50% of unfunded course fee) on eligible courses.

• NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees.

Find out more about UTAP membership benefits.

Eligibility criteria

You can apply for UTAP as long as you are an NTUC member. To be eligible for UTAP, all you need to do is meet the following conditions:

• Paid-up union membership before course commencement, throughout the whole course duration and at the point of claim, only an upfront deduction is allowed before course commencement

• Course by training provider must be supported under UTAP, and training must commence within the supported period

• UTAP funding is only applicable on the course fee not funded through company sponsorship or other types of funding

• You must have achieved a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any

*This excludes miscellaneous fees such as GST, exam fee and registration fee etc. The UTAP amount disbursed to all members is the same for all nationalities.

How to submit UTAP Claim?

Step 1: Check for UTAP supported courses.

Step 2: Register for course with training provider and attend training. For course information and enrolment, please contact the training provider.

Step 3: Log in using Singpass and submit UTAP/UTAP-Lite claim within 6 months after course completion. Late claims will be rejected.

By registering for this course, you acknowledge and agree to the following:

---

1. Registration & Funding

• Registration is confirmed only upon receipt of full payment or official company sponsorship confirmation.
• All course fees are subject to prevailing GST.
• Funding approval is subject to SkillsFuture Singapore (SSG) or the relevant funding agency’s requirements.
• Funding eligibility is not guaranteed.
• If funding is rejected due to non-attendance, failure to complete assessment, ineligibility, or inaccurate information provided, the participant and/or sponsoring company shall be liable for the full course fee.

---

2. Attendance & Assessment Requirements

• A minimum of 75% attendance is required.
• Late arrival or early departure may affect attendance calculation.
• Participants must demonstrate competency in the required assessment components.
• Both attendance and competency requirements must be met for certification issuance.
• Failure to meet attendance or competency requirements may result in ineligibility for certification and funding support.

---

3. Certification & Post-Course Information

• WSQ courses issue a Statement of Attainment (SOA) via SkillsFuture Singapore upon successful completion.
• Participants are responsible for accessing and downloading their SOA through the official MySkillsFuture portal.
• External certifications (e.g. AWS, TWI, ASNT, API, etc.) are separate from WSQ funding and subject to the respective governing bodies’ requirements.

---

4. Refund, Withdrawal & Conduct

• Withdrawal requests must be submitted in writing.
• Refunds (if applicable) will be processed according to the Refund & Cancellation Policy.
• Administrative charges may apply.
• Participants are expected to maintain professional conduct.
• Cheating, impersonation, plagiarism, or misconduct may result in disqualification without refund.

Please download the Refund Request Form available here: Click Here

---

5. Entry Requirement & Screening Declaration

By registering, I confirm that:

• I meet the entry requirements for this course.
• I am able to read and understand English technical instructions.
• I am able to complete written and/or practical assessment.
• I am physically fit to participate in practical training (if applicable).
• I possess relevant experience related to this course.

{{EXPERIENCE_FIELDS}}

I understand that supporting documents (e.g. NRIC/Passport, relevant certificates, employer confirmation if required) may be requested for verification before course confirmation.I understand that registration is subject to entry screening and eligibility verification by Cutech Quality Solutions Pte Ltd.

---

6. Pre-Course Advisory Acknowledgement

I confirm that I have been informed of and understand:

• The course objectives, learning outcomes and industry relevance.
• The entry requirements for this course.
• The attendance requirement (minimum 75%).
• The assessment and competency requirements.
• The certification issued upon successful completion.
• The full course fee and funding eligibility conditions.
• The refund and withdrawal policy.

---

7. Data Protection (PDPA)

I consent to the collection, use and disclosure of my personal data for:

• Course administration
• Funding submission to SSG or relevant agencies
• Certification processing
• Audit and compliance purposes

Personal data may be disclosed to relevant authorities or certification bodies where required.

---

{{FINAL_DECLARATION}}