At Cutech Training Provider, we are dedicated to supporting our students throughout their learning journey.
Our goal is to create a positive and professional environment where every learner can achieve success and confidence in their training.

1. Course Enrolment & Guidance

Our support team assists students in selecting suitable courses based on their qualifications, experience, and career goals.
We provide step-by-step guidance for registration, payment, and course confirmation.

2. Orientation & Learning Support

Before the course begins, students receive information about:

• Course schedule and trainer details

• Training materials and access instructions

• Assessment and examination requirements

Our trainers and coordinators are always ready to assist with learning-related questions.

3. Attendance & Assessment Assistance

Students can approach our administration team for help with attendance records, make-up sessions, or assessment clarifications.
We ensure that all attendance and evaluation processes follow proper standards.

4. Certification & Record Requests

After course completion, we assist students with:

• Collection or re-issuance of certificates

• Verification letters or training records

• Updates on certification validity or renewals

5. Feedback & Complaints

We encourage students to share their experiences, suggestions, or concerns.
All feedback is handled professionally, and we aim to respond within 3 working days and resolve issues within 7 working days.

6. Refund & Withdrawal Assistance

Students who wish to withdraw from a course or request a refund will be guided through the proper procedure as outlined in our Refund Policy.

7. Career & Continuing Education Advice

Our coordinators can provide guidance on further training options such as CSWIP, AWS, API and NDT certifications to help students advance in their careers.

Contact Details:

Office Hours: 8:30am to 6:00pm, Monday to Saturday

Email: training@cutechgroup.com

Tel: +65 9758 3097 / +65 6262 6614